Contents
01 Introduction
At 213 NicePH, we take your privacy as seriously as we take the security of your funds. This Privacy Policy explains exactly how we collect, store, use, and protect the personal information you provide when you register, play, or interact with our platform in any way.
This Policy applies to all users of the 213 NicePH website and mobile platform, regardless of how you access our services. By creating an account or using our platform, you confirm that you have read and understood this Policy and consent to the processing of your data as described here.
We are committed to complying with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and all associated implementing rules and regulations issued by the National Privacy Commission. If you have any questions about how your data is handled, our Data Protection Officer is reachable at privacy@213niceph.com.
Quick note: We've written this Policy to be as clear and readable as possible. If anything here is unclear or you want more detail on a specific point, just reach out. We're happy to explain further.
02 Information We Collect
213 NicePH collects information in three main ways: directly from you when you register or use our services, automatically through your use of the platform, and in some cases from third parties for verification purposes.
Information You Give Us Directly
- Full legal name and date of birth
- Mobile number and email address
- Government-issued ID details (for KYC verification)
- Payment method information (e.g., GCash number, bank account details)
- Preferred language and communication preferences
- Any information you provide when contacting our support team
Information Collected Automatically
When you use the 213 NicePH platform, we automatically collect certain technical and behavioural data to ensure the service runs correctly and to detect fraud:
- IP address and approximate location (country/region level)
- Device type, operating system, and browser version
- Pages visited, features used, and time spent on the platform
- Betting history, deposit and withdrawal records, and account activity logs
- Session duration and login timestamps
- Cookies and similar tracking technologies (see Section 6)
Information from Third Parties
In limited circumstances, we may receive information about you from third parties, including identity verification agencies used for KYC compliance, payment processors who confirm the status of a transaction, and fraud prevention services. We use this information only for the purposes described in this Policy.
03 How We Use Your Data
We use your personal information for specific, legitimate purposes related to providing and improving our services. Here is a breakdown of how your data is used at 213 NicePH:
| Purpose | Detail |
|---|---|
| Account Management | Creating and maintaining your account, verifying your identity, and managing your preferences and settings. |
| Service Delivery | Processing bets, deposits, withdrawals, and all other transactions you initiate on the platform. |
| Legal Compliance | Meeting our obligations under Philippine gaming regulations, anti-money laundering laws, and data privacy legislation. |
| Fraud Prevention | Detecting and preventing fraudulent activity, unauthorised access, and abuse of our platform or promotional offers. |
| Customer Support | Responding to your queries, resolving disputes, and improving the quality of our support service. |
| Platform Improvement | Analysing usage patterns to fix bugs, improve features, and develop new games and services that Filipino players actually want. |
| Marketing | Sending promotional emails and notifications about offers relevant to you — only with your consent, and you can opt out at any time. |
| Responsible Gaming | Monitoring account behaviour for signs of problem gambling and providing timely interventions and support tools. |
We do not use your data for any purpose not listed above without first notifying you and, where required by law, obtaining your consent.
04 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, 213 NicePH processes your personal data based on the following lawful grounds:
- Contractual Necessity: Processing necessary to fulfil our obligations to you under the Terms and Conditions — such as running your account, processing bets, and handling payments.
- Legal Obligation: Processing required to comply with applicable Philippine laws, including KYC and anti-money laundering requirements imposed by our gaming regulator.
- Legitimate Interest: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
- Consent: For certain activities such as marketing communications, we rely on your explicit consent. You can withdraw your consent at any time without affecting the legality of processing carried out before the withdrawal.
Withdrawing Consent: If you want to stop receiving marketing emails from 213 NicePH, you can unsubscribe at any time using the link in any promotional email, or by updating your notification preferences in your account settings.
05 Sharing Your Information
213 NicePH does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Full stop.
We may share your data with the following categories of parties, but only to the extent necessary for the purposes described in this Policy:
- Payment Processors: GCash, Maya, GrabPay, banks, and card networks need to receive relevant transaction details to process your deposits and withdrawals.
- Identity Verification Providers: Third-party KYC services that help us verify your identity and comply with anti-money laundering regulations.
- IT and Cloud Service Providers: Companies that provide hosting, data storage, and infrastructure services necessary to operate our platform, all of whom are contractually bound to protect your data.
- Regulatory Authorities: Our gaming regulator and other competent authorities where disclosure is required by law or regulation.
- Law Enforcement: Where we are legally required to share information in response to a valid court order, subpoena, or government request.
All third parties with whom we share your data are required to handle it in accordance with applicable privacy laws and our contractual requirements. We do not permit them to use your data for any purpose other than the specific service they provide to us.
06 Cookies & Tracking Technologies
213 NicePH uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use our services so we can keep improving them.
A cookie is a small text file placed on your device when you visit our site. We use the following types of cookies:
| Cookie Type | Purpose | Can Be Disabled |
|---|---|---|
| Required for the platform to function — session management, login state, security tokens, and bet slip functionality. | No — platform won't work without these. | |
| Help us understand which pages are most visited, where players drop off, and how features are used, so we can make improvements. | Yes — opt out in cookie settings. | |
| Remember your preferences such as odds format, language, and notification settings so you don't have to reset them every visit. | Yes — but you'll need to re-enter preferences each time. |
You can manage your cookie preferences through your browser settings or via the cookie preferences panel available on the 213 NicePH platform. Disabling essential cookies will prevent you from using certain features of the site.
07 Data Retention
213 NicePH retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law.
- Active Accounts: We keep your account data for as long as your account remains active and for a period afterwards to handle any post-closure queries or disputes.
- Transaction Records: Financial records, including deposit and withdrawal history and betting records, are retained for a minimum of five years in accordance with anti-money laundering regulations.
- KYC Documents: Identity verification documents are retained for the duration of your account and for a period of at least five years after account closure, as required by our gaming licence conditions.
- Support Communications: Records of customer support interactions are kept for up to three years to allow us to resolve any related disputes or follow-up queries.
- Marketing Data: If you have opted in to marketing communications, we retain relevant preference data until you withdraw your consent.
When personal data is no longer required, we securely delete or anonymise it so it can no longer be linked back to you.
08 Your Rights as a Data Subject
Under the Philippine Data Privacy Act, you have specific rights over your personal information. 213 NicePH fully respects and upholds these rights. Here is what you are entitled to:
Right to Access
Request a copy of all personal data we hold about you, in a readable format.
Right to Rectification
Ask us to correct any personal data that is inaccurate or incomplete.
Right to Erasure
Request deletion of your personal data where retention is no longer legally required.
Right to Object
Object to the processing of your data for direct marketing or where we rely on legitimate interest.
Right to Portability
Receive your data in a structured, machine-readable format for use with another service.
Right to Restriction
Request that we temporarily stop processing your data while a dispute or review is pending.
To exercise any of these rights, contact our Data Protection Officer at privacy@213niceph.com. We will respond to all valid requests within 15 business days. We may need to verify your identity before processing certain requests.
09 Children's Privacy
The 213 NicePH platform is strictly for adults. You must be at least 21 years of age to register and use our services in compliance with Philippine gaming regulations.
We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe your child has created an account or provided personal data on our platform, please contact us immediately at privacy@213niceph.com. We will investigate and take prompt action to close the account and delete all associated data.
We use age verification as part of our registration process and reserve the right to request additional proof of age at any time. Accounts found to belong to underage individuals will be immediately closed and any funds will be returned to the payment source used.
Protecting minors: If you suspect someone underage is using 213 NicePH, please report it to our support team. We take these reports seriously and act on them immediately.
10 Security Measures
Protecting your personal data is a technical and organisational priority at 213 NicePH. We implement the following security controls across our platform:
- TLS Encryption: All data transmitted between your browser or app and our servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
- Data Encryption at Rest: Sensitive personal data stored in our systems — including payment information and identity documents — is encrypted at rest using AES-256.
- Access Controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. All staff who handle personal data receive regular data privacy training.
- Two-Factor Authentication: We offer and encourage the use of two-factor authentication (2FA) on all player accounts for an additional layer of security.
- Fraud Detection Systems: Automated systems monitor account activity in real time for unusual patterns that may indicate unauthorised access or fraudulent behaviour.
- Regular Security Audits: Our platform and systems undergo regular security assessments and penetration testing by qualified professionals.
While we implement strong security measures, no system is completely immune to risk. We encourage you to use a strong, unique password for your 213 NicePH account, enable 2FA, and contact us immediately if you notice any suspicious activity.
11 Third-Party Services & Links
The 213 NicePH platform may integrate with or reference third-party services — such as payment gateways, live streaming providers, and game content suppliers. These third parties have their own privacy policies, and we encourage you to review them before providing information directly to those services.
213 NicePH is not responsible for the privacy practices of third-party services. Our Privacy Policy applies only to data collected and processed directly by us on our own platform.
All third parties that process personal data on our behalf as data processors are bound by Data Processing Agreements that require them to implement appropriate technical and organisational security measures and to process data only in accordance with our instructions.
12 Changes to This Privacy Policy
213 NicePH may update this Privacy Policy from time to time to reflect changes in our practices, new services we introduce, or updates to applicable Philippine law.
When we make significant changes to this Policy, we will notify registered players by email and by posting a prominent notice on the platform before the changes take effect. The effective date at the top of this page will always reflect when the most recent revision was made.
Your continued use of the 213 NicePH platform after the effective date of any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to request deletion of your account and personal data.
Stay informed: We recommend checking this page periodically. For major updates, we'll send you a direct email notification so you're never caught off guard.
13 Contact Us & Filing a Complaint
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 213 NicePH handles your personal information, please contact our Data Protection Officer:
- Email: privacy@213niceph.com
- General Support: support@213niceph.com
- Response Time: We aim to respond to all privacy-related requests within 15 business days.
If you are not satisfied with how 213 NicePH has handled your personal data or responded to your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.
We always encourage you to reach out to us first so we have the opportunity to resolve your concern directly and promptly.